Privacy Policy maykad99

1. Introduction

This Privacy Policy is issued by maykad99 ("we", "platform" or "maykad99") and applies to all users who register for or use the services offered through the maykad99 website. The platform operates under international licensing and is committed to protecting users' personal information in line with industry best practices.

By registering an account or continuing to use maykad99 services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

The maykad99 Privacy Policy covers all aspects of personal data processing including collection, storage, use, sharing and deletion of information. We respect the privacy rights of every individual and take seriously our responsibility as a trusted data controller.

2. Information Collected

maykad99 collects various types of information to enable us to provide services that are secure, seamless and compliant with international licensing requirements. The information collected can be divided into two main categories:

Information you provide directly:

• Full name as stated on your identity card (MyKad)
• Date of birth — required to verify that you are 21 years of age or older
• Email address and mobile phone number
• Account password (stored in encrypted form)
• Bank account or e-wallet information for deposit and withdrawal purposes
• Identity verification documents for KYC process requirements

Information collected automatically:

• IP address and device information
• Session log data including login dates and times
• Betting activity records and transaction history
• Website usage data through cookies and similar technologies

3. Purpose of Data Use

Every piece of information collected by maykad99 is used for legitimate purposes related to the delivery of our services. We do not process your personal data outside the scope of the purposes stated below without obtaining your separate consent.

• User account registration and management
• Identity verification and KYC compliance under international licensing
• Processing deposits, withdrawals and in-platform transactions
• Customer service via live chat and email
• Detection and prevention of fraud and suspicious activity
• Compliance with applicable legal and regulatory requirements
• Ongoing improvements to the platform, games and user experience
• Communications relating to service changes, promotions and important account information

We do not use your data for any third-party marketing purposes without your explicit consent. If you have given consent to receive marketing communications and subsequently wish to withdraw that consent, you may do so by contacting our customer support team at any time.

4. Information Sharing

maykad99 does not sell, rent or trade your personal information to any third party for their own commercial purposes. Information sharing only occurs in limited and controlled circumstances as follows:

• Service providers: Third parties that help us deliver services, such as payment processors for Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency — they are bound by strict confidentiality agreements.
• Regulatory authorities: Where required by law or direction from a competent authority, we may need to disclose certain information.
• Fraud prevention: In cases involving illegal activity or fraud, we reserve the right to share relevant information with the appropriate authorities for further action.
• Business transfer: In the event of any business restructuring or acquisition, user information may be transferred as part of the business assets, subject to equivalent privacy protections.

In all of the above circumstances, maykad99 endeavours to ensure that your information is only shared to the extent necessary and with adequate safeguards in place.

5. Data Security

Protecting your data is a top priority for maykad99. We implement multiple layers of technical security and organisational procedures to protect your personal information from unauthorised access, disclosure, modification or destruction.

• SSL/TLS encryption for all data transmitted between your web browser and our servers
• Encryption of data at rest using industry-recognised algorithms
• Role-based access controls that ensure only authorised staff can access sensitive data
• Continuous security monitoring and intrusion detection systems
• Regular security audits by independent third parties
• Data protection training for all staff who handle user information

Although we take reasonable precautions, no data transmission or storage system over the internet can be guaranteed to be one hundred percent secure. You are also responsible for keeping your account password confidential and not sharing it with any other party.

6. Cookies and Tracking Technologies

The maykad99 website uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and maintain the security of your login session. Cookies are small text files stored on your device by your web browser.

• Essential cookies: Required for basic website functions, including session authentication and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the website to help us make improvements.
• Functional cookies: Remember your preferences such as language choice and display settings for your convenience.
• Analytical cookies: Help us understand overall usage patterns for the purpose of improving the platform.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the website and your overall experience.

7. User Rights

As a maykad99 user, you have the following rights regarding your personal data. All requests relating to these rights can be submitted to our customer service team:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right to erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to our legal obligation to retain certain records.
• Right to restriction of processing: You may request that we limit the processing of your data in certain situations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a reusable format.

To submit any request relating to your privacy rights, please contact our customer service team, available 24/7 via live chat in Malay or English, or by email at [email protected].

8. Data Retention

maykad99 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we may continue to retain certain information for a period determined by our legal and licensing requirements.

Financial and transaction records are retained for the period required by applicable laws. KYC identity verification information is retained in accordance with the requirements of international licensing bodies. Security activity logs are retained for investigation purposes in the event of a security incident.

9. Privacy Policy Amendments

maykad99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements or technology developments. Whenever a material change is made, we will notify you through:

• A clear notification on the maykad99 website
• Email to the address registered to your account
• An in-platform notification upon login

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of the maykad99 platform after the effective date of any changes is considered your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns or complaints regarding how maykad99 handles your personal data, or wish to exercise any of your privacy rights as outlined in Section 7, please contact us through the following channels:

• 24/7 live chat directly through the maykad99 website — in Malay or English
• Email: [email protected]

Our customer service team is available to assist you 24 hours a day, 7 days a week. We aim to respond to every privacy-related enquiry with care and within a reasonable time.